BA’s well-publicised IT meltdown over the May half term meant we had to abandon our family holiday to Sweden. The airline refunded our flight costs and paid the €750 EU-mandated compensation, but we were still £800 out of pocket. You were kind enough to publish my letter about this – BA told you (as it had us) that it was not liable for our consequential loss.
Other readers in a similar position may be interested to know that we have since pursued a claim through the CEDR resolution scheme to which BA subscribes. The airline has not admitted liability, but it has reimbursed our airport car parking (£110) and given us an e-voucher for future flights worth £625.
While this is not the cash settlement we had hoped for, it is certainly more than we had come to expect, so we are pleased. Having stated we would never fly BA again, it now looks like we shall be giving BA one more chance after all! JB, by email
Interesting. This rather contradicts what BA has been telling people. It seems anyone else similarly affected should follow your lead. More details of the arbitration scheme, which also adjudicates disputes related to Thomson (since February 2016), Thomas Cook (July 2016) and easyJet (August 2016), are at Cedr.com/aviation/.
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